Service Management Consulting
IT service management (ITSM) implies concepts, policies, methods and best practices to achieve the best possible business process support of a company's IT infrastructure. It implies that IT is organised in services, which deliver value to internal and external customers, and that changes or disruptions of these services are handled in a well-structured way.
Having IT service management aligned to the IT Infrastructure Library (ITIL) minifies the hassles that come with service transitions or disruption, allows easy third-party certification and ensures a significant increase in the efficiency and quality of services. Alignment to ITIL is done with a process-based approach, which ranges from the service provider's strategy to the acceptance of customer requirements to operation and continuous improvement.
ITIL is accepted as the global standard in service management and is used in organizations around the world.